The Anglo American Book Company Limited
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June 26, 2017
 

Terms and Conditions

ORDER PROCESSING

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by Visa, Mastercard, Eurocard, Amex, Maestro and Paypal. Our website is secure: all payments are handled through Secure Trading or Paypal, giving you complete security and peace of mind. All orders will normally be despatched the same day although some orders can take a little longer.

For orders made from the UK or the European Union VAT at the current rate is added where applicable. Orders from all other countries are VAT free. Please note VAT only applies to audiotapes, CDs and DVDs. Books are exempt from VAT.

We are happy to accept official orders on account from educational establishments such as schools or LEAs.

DELIVERY CHARGES

A delivery charge will usually be added to your order. This charge varies according to the size of your order and where you live. The charges are as follows:

UK orders

Order value up to £50 - 2.75
Order value over £50 - Free postage

Next day delivery and 1st class are available on request at an additional charge of £2.50

Europe

£3.50 per item

Rest of the world

£6.00 per item 

PRIVACY POLICY

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and Collection of Personal Data

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to place an order you will be asked to provide certain information about yourself. We will store this information and hold it on computer or otherwise. This information will be used only in accordance with our duties under the Data Protection Act 1988. Your name, address and contact details will be processed to register you with our website and to administer it and for the purposes of providing you with the goods you ordered. Your details may be kept for a period (updated as appropriate) to enable us to carry out any further orders you may make more expediently. We may also use information that you provide for assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services. Anglo American Books is a trading name of Crown House Publishing Limited. Although your name and address are never released to anyone outside Anglo American Books or Crown House Publishing Limited we do occasionally carry out mailings on behalf of other organisations when we believe the product or service they are offering could be of interest to you. If you do not wish to receive such mailings please indicate in the tick box on the order screen and we will amend our records accordingly.

You have a right at any time to stop us contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at books@anglo-american.co.uk.

You may contact us at the following address:  Anglo American Books, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND or by phone on +44 (0) 1267 211880, by fax on +44 (0) 1267 211882 or by e-mail at books@anglo-american.co.uk.

Cookies

We collect information directly from you in a number of ways. One way is through our use of “cookies”. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website - for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookie collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us, we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave immediately and then delete and block all cookies. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

Under the Data Protection Act 1998 you have the right to request copies of any information we may hold on you (a small fee of £10 may be charged) and to request that we correct, update or destroy any such information. Any request should be sent to Crown House Publishing Ltd, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND.

RETURNS POLICY

We operate a “no quibble” returns policy: you may cancel your order at any time before your order is shipped and up to 14 days after you receive your order. To exercise your right to cancel, you must inform us of your decision to do so by a clear statement (e.g. a letter sent by post, fax or email). You may use the model cancellation form that appears at the end of these terms and conditions, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Any items to be returned should be sent to Anglo American Books (address as above) within 14 days from the day on which you communicate your cancellation of this order to us. Full refund or credit will be given and if you are in the UK we will even refund your postage. All you have to pay is the return postage. This policy does not apply to audiotapes, CDs, DVDs or computer software from which the wrapping has been removed. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than —

  1. 14 days after the day we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. In the unlikely event that you have any complaints please contact us at the above address.

GENERAL

Any content found on this website is for general information and use only and is subject to change without notice.

Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Any information or materials found on this website are used entirely at your own risk. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by these terms and conditions of use. You should always exercise caution and look at the privacy statement applicable to the website in question.

You may not create a link to this website from another website or document without our prior written consent.

We will not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep this website up and running smoothly. However, we take no responsibility for, and will not be liable for, this website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of this site are the property of Crown House Publishing Limited trading as Anglo American Books, or have been licensed to Crown House Publishing Limited trading as Anglo American Books and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties and conventions. Information, logos, titles and internet links accessed, obtained, downloaded or copied by or through Crown House Publishing Limited trading as Anglo American Books belong to the purveyors of such information and internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations or treaties.

The site is only available in English — should you have any problems please contact us at books@anglo-american.co.uk or on +44 (0) 1267 211880.

These terms and conditions are governed by and construed in accordance with English Law with English courts having exclusive jurisdiction.

MODEL CANCELLATION FORM

To Anglo American Books, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, fax 01267 211 882, email books@anglo-american.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

 

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